Customer Support Specialist

About the role

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.

What you'll do

• Handle complex queries across email, chat and phone
• Investigate and escalation technical issues as needed
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response time and customer satisfaction targets

What they're looking for

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English and a calm, empathetic manner
• Strong problem solving and ticket prioritisation skills
• A reliable computer, headset and stable fibre connection

For applicants in Nigeria

• The listing states remote work from South Africa for a UK employer; Nigeria is not explicitly excluded, so eligibility is not stated as restricted. Confirm before applying.
• Role is 100% remote with UK hours; timezone guidance provided as 09:00-17:00 UK time (11:00-19:00 SAST). The listing does not specify Nigeria-specific timezone requirements beyond this.
• Contract type not specified; no visa or work-authorization details provided. The listing does not state contractor vs employee terms.
• Salary is listed as R29 000, R32 000 per month; currency appears to South African Rand. No explicit pay currency for Nigeria is stated.

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