Customer Support & Operations Assistant (Trade Show Logistics)

Our client seeks a Customer Support & Operations Assistant to serve as the first line of defense for a growing trade show logistics operation, owning day-to-day shipment coordination, customer communication, and project tracking. In this role, you will work closely with the business owner to manage existing shipments, prepare for upcoming projects, and ensure seamless execution during the trade show season. This position offers a strong growth trajectory from operational support into quoting, account management, and client-facing responsibilities.

Schedule:

Monday to Friday, 05:30 AM to 09:30 AM PST; Part-time role

Responsibilities:

• Monitor and track existing shipments to ensure they move along scheduled milestones without cost overruns or delays.
• Prepare and manage bills of lading and proof of delivery documentation for all active shipments.
• Coordinate with carriers to confirm pickup times, delivery schedules, and equipment readiness.
• Respond to surface-level customer inquiries via email regarding quote status, shipment updates, and delivery timelines.
• Manage incoming project requests and bench them through their full lifecycle from October quotes to January execution.
• Use the company's homegrown tracking system to monitor costs, averages, and flagged shipments requiring attention.
• Provide early morning coverage (starting 5:30 AM PST) to check in with carriers and confirm readiness for East Coast operations.
• Escalate conflicts or problem-solving situations to the owner while handling routine communication independently.
• Learn to quote shipments using cost averages and safely price client projects for future growth into sales responsibilities.
• Support the balance of three business lines: individual exhibitors, exhibit producers, and official show carrier operations.

Requirements:

• Strong written communication skills for professional email correspondence with clients and carriers.
• Experience with logistics, shipment tracking, or operations coordination.
• Comfort learning new systems quickly, including specialized logistics software like Descartes Transoft.
• Highly organized with strong attention to detail when managing multiple shipments and project timelines.
• Reliable internet connection and ability to work independently with minimal supervision.
• Willingness to start part-time and transition to full-time during peak season (January through May).

Preferred Qualifications:

• Experience with bill of lading, proof of delivery, or freight documentation.
• Experience working with CRM systems or project tracking tools in a logistics or operations environment.
• Familiarity with trade show logistics, venue coordination, or time-sensitive cargo operations.
• Comfort with occasional phone communication using a dedicated business line.
• Exposure to quoting or pricing in a freight or logistics context.
• Permanent work from home
• Immediate hiring

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