Dealership Customer Relationship Operations Manager / Lead Generator (Motor Sector)
Dealership Customer Relationship Operations Manager / Lead Generator (Motor Sector)
Location: Menlyn, Pretoria East, Gauteng
Position Type: Permanent
Industry: Automotive | Motoring
About Our Client
Representing a diverse portfolio of the world’s leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a "can-do" attitude, and a continuous commitment to the training and development of its workforce.
About the Role
We are seeking a highly motivated, proactive, and target-driven CROM / Lead Generator to join a dynamic automotive team based in Menlyn, Pretoria East. In this vital role within the dealership's sales pipeline, you will be responsible for identifying, qualifying, and nurturing prospective vehicle buyers and feeding warm, high-converting leads to the New and Pre-Owned Vehicle Sales Executives. You will serve as the first point of contact for online and inbound prospects, maintaining high speed-to-lead and delivering exceptional customer interaction.
What’s on Offer?
Basic Salary: R25,000.00 – R32,000.00 per month (negotiable based on experience).
Medical Aid: 50% company contribution (capped at a maximum of R9,260.50).
Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme.
Pension Fund: 8% company contribution (applicable to permanent employment following the successful completion of a 3-month probation period).
Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end).
Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.
Working Hours & Environment
Standard Hours: Dealership retail trading hours (Monday to Friday, including rotational Saturday shift schedules as per retail dealership operational requirements).
Environment: Dynamic, professional showroom and dealership environment with high-volume digital inquiry channels.
Compliance & Operations: Strict adherence to dealership standard working procedures, POPIA regulations, CRM data integrity, and customer service excellence protocols.
Key Responsibilities
Inquiry Handling & Speed-to-Lead: