Customer Support Specialist
remote work • Eastern Cape, ZA
22 hours ago
Job description
About the role
Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.
What you'll do
- Handle complex queries across email, chat and phone
- Investigate and escalation technical issues as needed
- Document solutions in the help desk and knowledge base
- Identify recurring issues and suggest improvements
- Meet response time and customer satisfaction targets
What they're looking for
- Experience in customer support or a service desk role
- Experience with a help desk tool such as Zendesk or Freshdesk
- Excellent written English and a calm, empathetic manner
- Strong problem solving and ticket prioritisation skills
- A reliable computer, headset and stable fibre connection
For applicants in Nigeria
- The listing states remote work from South Africa for a UK employer; Nigeria is not explicitly excluded, so eligibility is not stated as restricted. Confirm before applying.
- Role is 100% remote with UK hours; timezone guidance provided as 09:00-17:00 UK time (11:00-19:00 SAST). The listing does not specify Nigeria-specific timezone requirements beyond this.
- Contract type not specified; no visa or work-authorization details provided. The listing does not state contractor vs employee terms.
- Salary is listed as R29 000, R32 000 per month; currency appears to South African Rand. No explicit pay currency for Nigeria is stated.
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