Head of People & Culture (South Africa)

Location: Johannesburg, South Africa

Salary: Competitive

Working Pattern: Hybrid

Contract Type: Permanent

Working Hours: Full time

Closing Date: 18 October 2026

We may close applications early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.

At TTC, we are enriching lives by connecting people and places.

For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing. They change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

Our Values

Everything we do is guided by our five shared commitments:

• Value Every Voice: We put people first.
• Act with Integrity: We do what’s right.
• Explore Beyond Boundaries: We’re driven by curiosity.
• Own the Outcome: We take responsibility for our decisions.
• Succeed Together: We’ve got each other’s backs.

ABOUT THE ROLE

As Head of People & Culture, South Africa, you will be the senior People & Culture lead for our South Africa business and a trusted partner to the local leadership team.

You will shape and lead a proactive people agenda that supports business growth and performance, ensuring we have the organisational capability, leadership, talent and culture needed for the future.

Working closely with our South Africa leadership team, the wider UK and EMEA People & Culture team and our Centres of Excellence, you will provide strategic advice and constructive challenge while leading the local People & Culture team.

The role brings together strategic business partnering, organisational effectiveness, talent and succession planning, employee experience and senior oversight of employee relations, employment risk and local compliance.

WHAT YOU WILL DO

• As a People Partner with the South Africa leadership team, providing commercial people insight, advice and constructive challenge.
• Strengthen leadership and management capability, helping leaders confidently manage, develop and engage their people.
• Lead talent, succession and workforce planning, identifying critical roles, future capability needs and succession risks.
• Ensure Employment Equity considerations are reflected appropriately across recruitment, promotion, succession and organisational decisions.
• Provide senior oversight of employee relations, employment practice, workplace obligations and people-related risk.
• Lead and develop the South Africa People & Culture team, establishing clear priorities, accountability and service expectations.
• Use people data and insight to improve decision-making, simplify processes and support the adoption of HR technology and manager self-service.
• Shape organisational structures, workforce plans and capability priorities to support current and future business needs.

ABOUT YOU

You are a credible and commercially minded People & Culture leader who can operate strategically while maintaining strong oversight of local employment priorities. You build trusted relationships, challenge constructively and help leaders take accountability for their people.

You will bring:

• Significant senior People & Culture or HR experience, ideally at Head of HR, senior HR Business Partner or an equivalent level.
• Proven experience partnering with senior leaders in a complex, fast-paced environment ideally partnering with Contact Centre or similar operational environments.
• Strong knowledge of the South African business, cultural and employment environment.
• Experience across organisational effectiveness, workforce planning, talent management and succession.
• Expert working knowledge of South African employment legislation, including the LRA, BCEA and Employment Equity Act.
• Practical experience managing complex employee relations and CCMA matters.
• Experience leading and developing a People & Culture or HR team.
• Strong commercial judgement, with the ability to balance business needs, employee impact and employment risk.

It would also be beneficial if you have:

• A recognised South African HR professional qualification or professional registration.
• Experience within a high-volume operational or customer-facing environment.
• Experience working with regional or global People & Culture teams and specialist Centres of Excellence.

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