Front Desk & Client Services Coordinator

Employment Type: Permanent
Working Days: Monday – Saturday
Saturday Hours: 9:00am – 12:30pm
Weekday Hours: As determined by the business
We are looking for a friendly, professional and organised Auction Front Desk & Client Services Coordinator to join our team based in Hilton.
This is a varied role that combines front-desk customer service, administration, payments and auction support, with some hands‑on responsibilities including receiving, packing and dispatching goods.

Key Responsibilities

Front Desk & Client Services

• Welcome and assist clients in a friendly and professional manner.
• Provide excellent customer service to buyers, sellers and members of the public.
• Assist with general auction enquiries and explain auction procedures.
• Maintain a professional, organised and welcoming front-desk environment.

Payments & Auction Registrations

• Process payments for auction purchases accurately.
• Handle cash, card and other payment methods responsibly.
• Register buyers for auctions and assist with buyer numbers and registration queries.
• Provide clients with invoices, receipts and relevant auction documentation.
• Ensure transactions and paperwork are completed accurately.

Seller Services

• Assist sellers with collecting their auction statements.
• Provide general information regarding seller accounts and auction results.
• Direct account or payment queries to the appropriate management or accounts team.

Telephone & Administration

• Answer incoming calls in a friendly, professional and helpful manner.
• Take accurate messages and ensure enquiries are directed to the correct person.
• Assist with general administrative duties as required.

Auction Administration

• Assist with the preparation of the weekly auction vendue roll and catalogue.
• Check and maintain accurate auction information and documentation.
• Assist with general auction preparation and administration.

Receiving & Dispatching Goods

• Assist with receiving goods from clients and sellers.
• Ensure incoming goods are correctly recorded and directed to the appropriate area.
• Assist with the dispatch and collection of purchased goods.Handle goods carefully and efficiently.

Packing & Courier Collections

• Carefully pack goods for courier collection.
• Ensure items are appropriately protected and securely packaged.
• Prepare parcels and relevant documentation for collection.
• Keep the packing and dispatch area clean and organised.

What We're Looking For

The ideal candidate will be:

• Friendly, confident and professional.
• Customer-focused with a genuine commitment to excellent service.
• Accurate and trustworthy when dealing with money and client information.
• Well organised with strong attention to detail.
• Comfortable working on a computer and learning new systems.
• Calm and professional when dealing with busy periods or challenging customers.
• Reliable, punctual and able to work independently.
• Well presented and able to represent the business professionally.
• A good communicator with a positive attitude.
• Comfortable with both office‑based administration and practical, hands‑on duties.
• Flexible and willing to assist wherever needed to keep the auction operation running smoothly.
• In possession of a valid driver's licence and own vehicle – essential.

Experience

Previous experience in reception, administration, retail, customer service, cash handling or an auction environment will be advantageous.
However, the right attitude, reliability, willingness to learn and strong customer-service skills are equally important.

Important to Note

This is a varied, hands‑on position. Some days will primarily involve front-desk and administrative duties, while other days may require extended periods on your feet assisting with receiving goods, packing, collections and dispatch.
Flexibility and a willingness to get stuck in and assist where needed are essential.

Key Qualities

Great Customer Service | Friendly | Professional | Accurate | Trustworthy | Organised | Reliable | Well Presented | Good Communication | Flexible | Willing to Get Stuck In
If you're a people-focused, organised individual who enjoys a varied role and isn't afraid to roll up your sleeves when needed, we'd love to hear from you.
Please note that only suitable candidates will be contacted.

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