Telecoms Network Operations Center (NOC) Manager

About the Role

Our client is looking for an experienced Telecoms Network Operations Center (NOC) Manager to lead their critical 24/7 operations in Polokwane . This role is responsible for overseeing the monitoring, management, and resolution of network issues to ensure maximum uptime and performance of telecommunications services. You will lead a team of NOC technicians, implement operational procedures, and foster a culture of rapid response and proactive problem-solving. This is a key leadership position within the company, contributing to the stability of telecommunications in Limpopo .

Key Responsibilities

• Manage and lead the day-to-day operations of the NOC team, ensuring effective monitoring and incident response.
• Develop, implement, and refine NOC procedures, protocols, and best practices for network management.
• Oversee the monitoring of network health, performance, and availability using sophisticated tools.
• Coordinate and manage incident response activities, ensuring timely resolution of network outages and performance degradations.
• Liaise with other departments, vendors, and clients during major incidents and service restoration efforts.
• Track key performance indicators (KPIs) and generate reports on NOC performance and network stability.
• Ensure adequate staffing, training, and scheduling for continuous NOC coverage.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or a related field.
• Minimum of 5 years of experience in a NOC environment, with at least 2 years in a supervisory or management role.
• Strong understanding of telecommunications networks (mobile and fixed), protocols, and monitoring tools.
• Proven experience in incident management, problem management, and change management processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and make critical decisions in high-stress situations.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical aid and retirement benefits.
• Opportunities for leadership development and career advancement.
• A challenging and dynamic work environment in Polokwane .
• Contribution to the reliability of essential telecommunications services.
• Relocation assistance may be provided.

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