Deli Supervisor

About the role

Our client, a well-established food retailer in Kuils River, Cape Town, is looking for an experienced Deli Supervisor to run its in-store deli. The Deli Supervisor oversees daily deli operations and is responsible for food quality, hygiene, customer service and profitability. The role includes supervising deli staff, managing stock and production, keeping the department compliant with food safety standards, and making sure the deli counter is attractive and well run.

Operational supervision

• Supervise daily deli operations to ensure smooth and efficient service.
• Allocate tasks to deli staff and monitor performance.
• Ensure food preparation, display and service meet company standards.
• Oversee opening and closing procedures of the deli department.

Staff management

• Supervise, train and support deli counterhands and assistants.
• Conduct on-the-job training in food preparation, hygiene and customer service.
• Monitor staff attendance, punctuality and performance.
• Assist with scheduling and shift planning.

Food preparation and quality control

• Ensure all deli products are prepared and presented according to standards.
• Monitor freshness, portion control and food presentation.
• Oversee hot and cold food preparation areas.
• Remove expired, damaged or non-compliant stock.

Food safety and hygiene

• Ensure compliance with food safety, HACCP and hygiene standards.
• Check cleanliness of equipment, counters and storage areas regularly.
• Ensure staff follow personal hygiene and PPE requirements.
• Monitor temperature control of hot and cold food displays.

Stock and inventory

• Monitor stock levels and order deli products on time.
• Manage stock rotation using FIFO principles.
• Reduce wastage and control shrinkage.
• Conduct regular stock counts and reconciliations, and liaise with suppliers and store management.

Customer service

• Ensure excellent customer service at all times.
• Handle customer complaints and resolve issues professionally.
• Promote deli products and assist with upselling and promotions.

Equipment and administration

• Ensure proper use, cleaning and maintenance of deli equipment (slicers, ovens, warmers, scales), and report faults.
• Maintain production, wastage and sales records.
• Prepare daily and weekly reports on deli performance and support promotional planning.

Minimum requirements

• 3–5 years’ experience in a deli, food service or fresh food retail environment.
• At least 1–2 years’ supervisory experience.
• Experience in food preparation and handling (essential).

Knowledge and skills

• Strong leadership and team management skills.
• Knowledge of food safety and HACCP standards.
• Customer service orientation and strong attention to detail.
• Planning and organisational skills.
• Good communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Working conditions

• Willingness to work overtime when required.
• Willingness to be on standby on off days and over weekends.

Remuneration

Market related, depending on experience.

How to apply

Click the Apply button on this page to send your CV.

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