Regional Operations Manager: Supply Chain and Logistics

Role Overview:
The successful candidate will be responsible for overseeing regional warehousing, distribution, fleet management and customer service operations. The role requires a hands-on, commercially astute leader who can drive operational efficiency, manage costs, maintain quality standards and ensure exceptional customer service.

Key Responsibilities:

• Oversee effective fleet management in line with applicable RTQS and RTMS requirements, including preparing business cases for commercial fleet and forklift purchases.
• Ensure the quality and accuracy of all delivered products.
• Manage the internal sales team and drive excellent customer service.
• Oversee raw material warehouses and warehouse teams.
• Maintain high housekeeping standards across all departments, including the yard and offices.
• Ensure accurate weekly and monthly stock counts, investigate variances and report findings to management.
• Investigate customer returns, delivery failures and incomplete loads, ensuring corrective action and effective communication.
• Build and maintain strong relationships with internal and external customers, suppliers and stakeholders.
• Compile and manage annual CAPEX, raw material and distribution budgets.
• Implement effective systems to monitor, measure and reduce operational costs.
• Promote employee engagement, maintain team morale and develop employees.
• Report monthly logistics ratios, operational costs and key performance indicators to management.
• Drive a minimum service delivery target of 99% and maintain high levels of customer satisfaction.
• Foster effective inter-branch and interdepartmental relationships, adopting a collaborative, solutions-driven approach.
• Ensure compliance with FSSC, ISO and other applicable quality and operational standards.

Minimum Requirements (Non-Negotiable)

• Relevant degree in Supply Chain Management.
• Minimum of 10 years' experience in warehousing and distribution/transport, including at least 5 years in a management position.
• Knowledge of medium to heavy commercial vehicles, including mechanical aspects and maintenance requirements.
• Proficiency in MS Office.
• Strong financial acumen, including budgeting, cost management and analytical skills.
• Proven ability to lead, develop and coach employees.
• Strong communication and interpersonal skills, with the ability to engage effectively across all levels of an organisation.
• Ability to manage multiple priorities, work under pressure and make sound operational decisions.
• Strong problem-solving skills, with the ability to identify inefficiencies and implement corrective action.
• FMCG/ Manufacturing
• SAP and MS Excel experience
• Knowledge of HACCP and health and safety requirements.

Please note: Only shortlisted candidates will be contacted. Psychometric assessments may form part of the selection process.