Orders Clerk - FMCG/HORECA – Cape Town

SUMMARY:
Orders Clerk - FMCG/HORECA – Cape Town

POSITION INFO:

Orders Clerk - FMCG/HORECA – Cape Town

Position Summary

Our client is a well‑established premium food ingredients/condiment business based in Muizenberg Cape Town. They supply the hospitality, HORECA and broader food‑service sectors. They are seeking a reliable Orders Clerk with strong administrative skills.

Position Summary

The Orders Clerk is responsible for accurately processing customer orders, maintaining order records, coordinating with internal departments, and ensuring orders are processed and delivered efficiently and on time. The role requires strong attention to detail, strong organisational skills, and effective communication with customers and colleagues.

Key Roles and Responsibilities

• Receive, capture, and process customer orders accurately and timeously.
• Verify order details, pricing, quantities, product availability, and customer information.
• Enter and maintain orders on the company''s ERP/order management system.
• Monitor the progress of orders from receipt through to dispatch and delivery.
• Liaise with the sales, warehouse, logistics, and finance departments regarding orders.
• Communicate with customers regarding order confirmations, delivery dates, product availability, and order queries.
• Follow up on outstanding or delayed orders and provide updates to relevant parties.
• Ensure all order documentation is complete, accurate, and properly filed.
• Assist with processing order amendments, cancellations, returns, and credits where required.
• Identify and report discrepancies relating to orders, pricing, stock, or deliveries.
• Maintain accurate customer and order records.
• Generate basic order-related reports and provide information to management when required.
• Respond to customer and internal queries in a professional and timely manner.
• Ensure company procedures and policies relating to order processing are followed.
• Provide general administrative support to the sales or operations team as required.

Minimum Requirements

• Grade 12 / Matric or equivalent.
• Previous administrative, order processing, customer service, or clerical experience would be advantageous.
• Good computer skills, including Microsoft Office.
• Experience working with an ERP, inventory, or order management system would be advantageous.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational and time-management skills.
• Ability to work independently as well as part of a team.

Key Competencies

• Accuracy and attention to detail.
• Customer service orientation.
• Organisation and time management.
• Good communication skills.
• Problem-solving ability.
• Ability to prioritise and meet deadlines.
• Teamwork and collaboration.
• Ability to work in a fast-paced environment.
• Confidentiality and professionalism.

Key Performance Areas

• Order Capture & Validation
• System Processing
• Customer Communication
• Cross-Functional Coordination

Key Performance Indicators

1. Order Capture & Validation

• Verify order details against proforma invoices, contracts, or customer agreements received via email, telephone, or system entry.

2. System Processing

• Accurately enter and maintain orders within ERP or order management systems.

3. Customer Communication

• Liaise with customers to confirm order details, delivery schedules, and resolve queries.

4. Cross-Functional Coordination

• Work closely with production, warehouse, and dispatch teams to ensure smooth order fulfilment.

Person Profile: Knowledge

• Knowledge of order processing systems and ERP platforms.
• Understanding of customer order lifecycles from order receipt through to delivery.
• Knowledge of pricing verification, stock availability, and inventory processes.
• Understanding of order documentation, including quotations, proforma invoices, purchase orders, delivery notes, returns, and credits.
• Ability to generate order-related reports and maintain accurate records.
• Understanding of company procedures, customer service standards, and order management best practices.

Person Profile: Skills and Attitude

• Strong attention to detail and accuracy in data capture and order processing.
• Ability to identify and resolve order discrepancies.
• Strong administrative and record-keeping skills.
• Excellent organisational and time-management skills.
• Professional communication and interpersonal skills.
• Customer-focused approach with the ability to build positive relationships.
• Ability to work independently and as part of a team.
• Proactive and able to work with minimal supervision.
• Ability to prioritise tasks and work effectively in a fast-paced environment.
• High level of integrity and professionalism when handling confidential information.
• Process-oriented with a continuous improvement mindset.
• Demonstrates a strong commitment to business values, efficiency, and service excellence.

Remuneration

Negotiable based on current earnings, qualifications and experience. Growth opportunities within a premium brand. If you are reliable and have relevant experience, we would like to hear from you. All eligible candidates are encouraged to send ONLY their updated CV’s in Word or PDF format to