Operations Administrator

SUMMARY:
Durban North – Step into a rewarding administrative role where your organisation and problem-solving skills keep retail stores thriving and customers smiling!

POSITION INFO:
A well-established leader in the South African retail sector, dedicated to service excellence and community-focused brand loyalty.

We are looking for an organised, service-minded Operations Administrator to manage uniform and merchandising equipment orders end-to-end and act as the final escalation point for loyalty and stokvel queries.

Key responsibilities

• Process uniform requests, manage supplier orders, track deliveries, and reconcile invoices against purchase orders.
• Source quotations, secure approvals, and coordinate the delivery and installation of merchandising equipment for stores.
• Handle third-tier escalations for complex loyalty and stokvel queries, investigating issues like missing funds, payout disputes, and account errors.
• Collaborate with internal teams (IT, Finance, Marketing) and system providers to resolve root causes and process approved adjustments.
• Maintain accurate filing systems, SharePoint records, and prepare weekly and monthly reports for executive leadership.

Requirements

• Matric
• 2 to 3 years of experience in an operations, procurement, or administration role, preferably within retail.
• Demonstrated experience in placing and tracking supplier orders, as well as handling escalated customer queries.
• Strong computer literacy with advanced Excel skills (filters, pivot tables, VLOOKUP or XLOOKUP).
• Willing to work on standby cellphone support every 2nd weekend.

Advantageous

• A relevant diploma or certificate (Business Administration, Supply Chain, Purchasing, or Retail Management)
• Experience with loyalty/stokvel platforms
• Fluency in isiZulu or another local language.
• Valid driver's licence.

Attributes

• Highly organised
• Detail-oriented
• Empathetic communicator
• Discreet with sensitive information
• Able to work effectively under pressure.

Salary
R18 000 - R25 000 CTC monthly

***Only shortlisted candidates will be contacted.***