Internal Sales Consultant

SUMMARY:
Do you have experience in internal sales, handling customer enquiries and preparing quotations for technical products?

Our national client, based in Firgrove Industrial, is looking for an experienced Internal Sales Consultant to manage customer enquiries, provide product information, prepare quotations, follow up on leads and orders, and build strong customer relationships.

The role also involves handling customer queries and complaints, maintaining accurate CRM records, and ensuring a high level of service in a fast-paced environment.

If you’re organised, customer-focused, responsive and confident working with technical products, this could be the opportunity you’ve been looking for!

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Afrikaans & English-speaking essential
• Ability to accurately quote clients with correct items
• Experience using Hubspot and Omni Accounts – Advantageous
• Strong written and verbal communication skills in Afrikaans and English
• Strong customer service
• Ability to work under pressure

DUTIES

• Manage a high volume of customer enquiries received via email and WhatsApp, ensuring all enquiries are responded to promptly, professionally and accurately
• Assist customers with product and service-related queries, providing relevant information, guidance and solutions based on their requirements
• Handle customer complaints and concerns in a professional and courteous manner, working proactively to resolve issues and maintain positive customer relationships
• Capture and maintain accurate customer information on the CRM system, ensuring all customer interactions, enquiries, opportunities and relevant details are recorded correctly
• Manage and maintain CRM activities on HubSpot, including updating customer records, tracking opportunities and ensuring leads are followed up within the required timeframes
• Follow up on sales leads and customer enquiries to identify potential sales opportunities, provide feedback and move prospective customers through the sales process
• Prepare and process customer quotations accurately using Omni Accounts, ensuring pricing, product details, quantities and customer information are correct
• Follow up on quotations with customers, answer any questions they may have and assist in converting quotations into confirmed orders
• Liaise with customers and internal teams to ensure that customer requirements are understood and orders are processed efficiently
• Maintain a high level of customer service by being responsive, professional and solutions-focused throughout the customer journey
• Assist the sales team with general sales administration, ensuring that customer information, quotations, leads and follow-ups are kept up to date.

Salary: R negotiable dependent on experience

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