Sales Administrator

SALES ADMINISTRATOR
Location: Durban, KwaZulu-Natal
Industry: Chemical Manufacturing
Salary: Market-related, based on experience and qualifications

My client, operating in the chemical manufacturing industry, is seeking an experienced Sales Administrator to manage end-to-end sales order processing, customer service, order fulfilment, and general sales administration within a warehouse environment.

The successful candidate must have essential experience processing sales orders from start to finish using Syspro, along with strong organisational and customer service skills.

KEY RESPONSIBILITIES

Sales Administration and Customer Service

• Receive, process, and distribute customer orders accurately and timeously.
• Process sales orders, invoices, pro forma invoices, and urgent quotations.
• Liaise with customers, sales representatives, suppliers, and internal operations teams.
• Handle incoming calls and respond to customer enquiries, order queries, and delivery-related issues.
• Monitor stock availability and back orders, providing regular updates to customers and sales representatives.
• Follow up on outstanding orders and coordinate deliveries according to customer requirements.
• Process Free on Loan (FOL) orders and ensure the relevant agreements and documentation are completed.
• Record customer complaints and follow up until resolution.
• Maintain delivery note registers for manual orders.

General Administration

• Maintain accurate records and documentation for orders received and dispatched.
• Ensure administrative systems and procedures are followed.
• Maintain documentation for the issuing and return of FOL equipment.
• Assist with stocktakes when required.
• Manage the administration of the Service Technicians’ calendar.

MINIMUM REQUIREMENTS

• Grade 12 (Matric) or equivalent. Mathematics will be advantageous.
• Minimum of 2 years’ warehouse-related experience.
• Minimum of 2 years’ experience in sales administration or sales support.
• Essential: Proven experience in end-to-end sales order processing using Syspro.
• Chemical industry experience will be advantageous.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and MS Teams.

SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Professional and confident approach to handling customer queries and resolving issues.
• Ability to work independently and as part of a team.
• Honest, reliable, self-motivated, and adaptable.