Customer Service Advisor - East London

About the Role

Our client, a respected organization in the retail sector, is seeking an engaging Customer Service Advisor to join their team in East London, Eastern Cape . This role is pivotal in providing outstanding service and support to our customers, ensuring their satisfaction and fostering loyalty. The position offers a hybrid work arrangement, blending remote work flexibility with essential in-office collaboration at our East London branch. You will be responsible for handling customer inquiries, resolving issues, and guiding customers through our services and products. This is an excellent opportunity for an individual with strong communication skills and a passion for customer service to develop their career within the Eastern Cape . We are looking for a positive, proactive, and organized individual.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information on products, services, and company policies.
• Resolve customer complaints and issues efficiently and courteously.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with team members to achieve departmental goals.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to a positive and welcoming customer experience.

Requirements

• High school diploma or equivalent; further education or customer service certifications are advantageous.
• Previous experience in a customer service or advisory role is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using computers and standard office software.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Willingness to work a hybrid schedule, including scheduled days in the East London office.
• Adaptability to changing customer needs and service demands.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Opportunities for career growth and advancement.
• Staff discounts on company products.
• Contribution towards medical aid.
• Provident fund participation.
• Supportive team environment in East London .
• Paid annual leave and sick leave.
• Training and development programs.
• Employee assistance program.

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