Junior Telecom Support Technician

About the Role

Our client is looking for an enthusiastic and motivated Junior Telecom Support Technician to join their technical support team in Soweto, Gauteng. This internship offers a fantastic opportunity for individuals looking to start their career in the telecommunications industry. You will provide first-line technical support to customers and internal users, assisting with troubleshooting basic network and equipment issues. The role involves learning about various telecommunications systems and gaining hands‑on experience in a supportive environment. The ideal candidate will have a keen interest in technology, a willingness to learn, and strong customer service skills. This is an excellent entry‑level position to build a foundation in telecommunications support and contribute to ensuring reliable service delivery in the Soweto community. We are committed to nurturing talent and providing comprehensive training for our interns.

Key Responsibilities

• Provide technical support to customers and internal users via phone, email, or in‑person.
• Diagnose and resolve basic hardware and software issues related to telecommunications equipment.
• Assist in the installation, configuration, and testing of customer premise equipment (CPE).
• Escalate complex issues to senior technicians or relevant departments.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain an inventory of equipment and supplies.
• Follow established procedures and guidelines for technical support and customer service.
• Participate in training sessions to enhance technical knowledge and skills.
• Contribute to a positive customer experience through helpful and efficient service.

Requirements

• Currently pursuing or recently completed a National Certificate or Diploma in Electrical Engineering, Telecommunications, IT, or a related field.
• Basic understanding of computer hardware, networking concepts (TCP/IP, Wi‑Fi), and operating systems.
• Interest in telecommunications technologies (e.g., broadband, mobile networks).
• Excellent communication and interpersonal skills.
• Customer‑focused with a positive attitude and strong work ethic.
• Ability to follow instructions and work as part of a team.
• Willingness to learn and adapt to new technologies and procedures.
• Basic troubleshooting skills.
• Availability for the duration of the internship program.

Benefits

• This internship program offers a monthly stipend, valuable hands‑on experience, and exposure to the telecommunications industry.
• Interns will receive comprehensive training and mentorship from experienced professionals.
• Upon successful completion of the internship, there may be opportunities for full‑time employment based on performance and business needs.
• This role is based in Soweto, Gauteng, providing a chance to learn and grow within a dynamic organization.
• Join us and embark on an exciting career journey in telecommunications.

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