Front Office Manager - Mokopane

A Hotel in Mokopane is looking for an experienced and guest-focused Front Office Manager to lead their front office team. Reporting to the General Manager; the successful candidate will oversee front office operations; maintain excellent guest relations and take accountability for room revenue integrity; while ensuring efficient reservations, cashiering and reconciliation processes.

Duties

Front Office Operations & Guest Relations

• Manage daily front office operations and ensure efficient check-in and check-out procedures.
• Maintain a welcoming, professional reception environment and consistent service standards.
• Handle guest requests and resolve complaints promptly and professionally.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.

Reservations & Revenue Control

• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised.
• Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies.
• Monitor reservation records and communicate changes to relevant departments.

Cashiering & Night Audit

• Oversee cashiering procedures, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to financial controls.
• Prepare front office reports for the General Manager.

Team Leadership

• Lead; train and supervise the front office team.
• Manage staff rosters to meet operational requirements.
• Monitor performance and coach staff on guest service, systems and procedures.
• Maintain clear communication and accountability across shifts.

Requirements

• A Diploma or Degree in Hospitality Management or a related field.
• 3–5 years’ experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.

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