Shop Manager
REQUIREMENTS
Minimum education:
National Senior Certificate Minimum applicable experience (years):
2-5 years experience
Required nature of experience:
Retail store management Multi-branch operations Staff leadership and development Inventory and stock management Pricing and price analysis Administrative and reporting functions Customer service and operational management
Skills and Knowledge (essential):
Strong leadership and people management skills Excellent communication and interpersonal skills Strong organisational and multitasking abilities Administrative and reporting skills Price analysis and updating pricing structures Inventory management and stock control
Other:
Fluent in Afrikaans and English Valid driver's licence and own reliable transport Willingness to travel weekly to Johannesburg
KEY PERFORMANCE AREAS
Store Operations
Oversee the daily operations of multiple retail branches Ensure stores are clean, organised, and visually appealing Maintain high operational and merchandising standards Ensure compliance with company policies and procedures
Stock & Inventory Management
Monitor stock levels and conduct regular inventory checks Manage stock ordering to ensure product availability Minimise stock losses and improve inventory accuracy Perform price analysis and update pricing where required
Staff Management
Recruit, train, motivate, and develop store employees Monitor staff performance and provide ongoing coaching Foster a positive, customer-focused team culture Manage staff scheduling and attendance
Customer Service
Deliver exceptional customer service across all branches Resolve customer queries and complaints professionally Maintain a welcoming shopping environment Promote customer satisfaction and loyalty
Administration & Reporting
Complete all administrative and reporting functions accurately Monitor branch performance and identify improvement opportunities Ensure compliance with operational and financial procedures Support continuous improvement initiatives across all branches
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