Telecommunications Operations Manager

About the Role

Our client, a prominent player in the telecommunications industry, is seeking an experienced and results-oriented Telecommunications Operations Manager to lead their operations team in **Centurion, Gauteng**. This role is responsible for the day-to-day management of network operations, service delivery, and technical support functions. The ideal candidate will have a proven track record in operational management, focusing on efficiency, service quality, and cost-effectiveness. You will play a key role in optimizing operational processes, managing resources, and ensuring the high availability and performance of the company's network infrastructure. This is a strategic leadership position that requires strong analytical skills, excellent team management capabilities, and a comprehensive understanding of telecommunications technologies and operational best practices. The opportunity exists within a forward-thinking organization committed to technological advancement and customer satisfaction, with a key focus on the **Centurion, Gauteng** operational hub.

Key Responsibilities

• Oversee the daily operations of the telecommunications network, including monitoring, maintenance, and incident management.
• Manage and lead a team of network operations engineers, technicians, and support staff, fostering a high-performance culture.
• Develop, implement, and enforce operational policies and procedures to ensure efficiency and service quality.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs), taking corrective actions as needed.
• Manage the operational budget, ensuring cost-effective resource allocation and utilization.
• Oversee the planning and execution of network upgrades, maintenance activities, and emergency repairs.
• Act as a point of escalation for critical network incidents and customer issues.
• Collaborate with other departments, such as planning, engineering, and sales, to ensure seamless service delivery.
• Implement and manage tools and systems for network monitoring, fault detection, and performance analysis.
• Drive continuous improvement initiatives within the operations team.

Requirements

• Bachelor's degree in Electrical Engineering, Telecommunications, Business Administration, or a related field.
• Minimum of 8 years of experience in telecommunications operations or a related field, with at least 3 years in a management or supervisory role.
• Demonstrated experience in managing network operations, service delivery, and technical support teams.
• In-depth knowledge of telecommunications network technologies, infrastructure, and operational best practices.
• Strong understanding of ITIL frameworks and service management principles.
• Proven ability to manage budgets and control operational costs.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Experience with network monitoring and management tools.
• Ability to work effectively in a fast-paced, dynamic environment in **Centurion, Gauteng**.

Benefits

• Our client offers a competitive remuneration package, including a comprehensive medical aid scheme, a provident fund, and performance-based incentives.
• Opportunities for professional development, including advanced training and management courses, are provided.
• This role benefits from a hybrid work arrangement, offering flexibility between office-based and remote work.
• A generous annual leave allowance and other company-specific perks contribute to a positive work-life balance.
• The chance to lead a vital operational division within a leading telecommunications company provides significant career growth potential.
• The **Centurion, Gauteng** location offers good accessibility and amenities.

#J-18808-Ljbffr