Customer Service Agent - Evening Shift

About the Role

Our client, a prominent e-commerce platform, is seeking a reliable and customer-focused Customer Service Agent to join their team, specifically for their evening shift operations in Mahikeng, North West . This role is crucial for providing support to customers outside of standard business hours, addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will be the primary point of contact for customers needing assistance during evenings and potentially weekends. The ideal candidate possesses excellent communication skills, a patient demeanor, and the ability to efficiently manage customer interactions. We are looking for individuals who are self-motivated and can work effectively within a hybrid model, balancing on-site requirements with remote flexibility. This is an excellent opportunity to join a thriving company and contribute to customer satisfaction in a part-time capacity. Your dedication to providing outstanding service, even during non-traditional hours, will be highly valued. The role requires a commitment to both remote work and on-site presence in Mahikeng .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat during evening shifts.
• Provide accurate information regarding orders, products, shipping, and returns.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process returns, exchanges, and refunds according to company policy.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Contribute to team goals and uphold service quality standards.
• Identify opportunities to improve customer service processes.
• Follow established procedures and guidelines for all customer interactions.
• Ensure a positive customer experience even during off-peak hours.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or a call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work effectively during evening shifts and potentially weekends/holidays.
• Proficiency in basic computer skills and navigating online systems.
• Customer-centric attitude with a high degree of patience and empathy.
• Ability to work independently and as part of a team in a hybrid environment.
• Must be reliable and punctual for scheduled shifts.
• Located in or able to commute to Mahikeng for on-site requirements.

Benefits

• Competitive hourly wage for part-time evening shifts.
• Flexible hybrid work arrangement.
• Opportunities for skill development in customer service.
• Experience working with a leading e-commerce brand.
• Contribution towards a provident fund.
• Potential for advancement based on performance.
• Team-oriented work environment.
• Regular performance feedback.

#J-18808-Ljbffr