Customer Service Representative - Citrus / Agriculture

Job Description

Our client is seeking an experienced Customer Service Representative - Citrus / Agriculture, to join their Port Elizabeth team in early 2027

• Maintain weekly shipment reports for Canadian, Far East and Russian customers: vessel data, ETAs, delays and document status
  
• Send shipment reports to each receiver and flag delays (e.g. vessels running more than 14 days late) for claims follow-up
  
• Keep internal planning sheets, customer trackers and retail program trackers up to date
  
• Prepare arrival/mates data and ETAs for the Canadian desk
  
• Prepare and send invoices and packing lists to receivers; upload documents to shared folders where required
  
• Perform final document checks so every customer has a complete, correct document set (bills of lading, packing lists, invoices) before arrival
  
• Upload and check retailer purchase orders in the company system daily; create manual invoices where a retail program requires it
  
• Save and distribute quality control (QC) reports and sales estimates per shipment
  
• Prepare sales accounts and push them through to close once containers are fully worked
  
• Track advances and final payments per consignee; follow up with customers on outstanding dues according to each account’s payment terms and cycle
  
• Accumulate remittance data from receivers and reconcile it against shipments
  
• Analyse retailer yield reports and monitor quality claims before closing accounts
  
• Prepare material for and participate in weekly/regular customer meetings (Canadian receivers and Far East/Russian retail and wholesale customers)
  
• Handle day-to-day customer queries and requests, looping in the commercial team
  
• Collect customer inventory reports, pack out summaries and availability updates to feed the weekly market review
  
• Coordinate price confirmations with the internal pricing/admin function
  
• Prepare grower loading and invoicing data
  
• Support packhouse/grower registration requirements for export market programs
  
• Remind and chase counterparties for recurring deliverables (e.g. crop reports)
  

Requirements

• Grade 12
  
• Degree in logistics or business administration
  
• Minimum of 2 years’ relevant experience, gained in the citrus / agriculture export industry
  
• Export administration / shipping / logistics coordination, or customer service experience — fresh produce or perishables experience a strong advantage
  
• Advanced Microsoft Excel: building and maintaining multi-sheet trackers, working accurately with large data sets
  
• Strong written English for daily email correspondence with international customers
  
• Exeptional attention to detail, especially with shipping documents, invoices and payment follow-ups
  
• Knowledge of export documentation (bills of lading, packing lists, phytosanitary/final docs) will be advantageous
  
• Experience with an ERP or trade system (the company uses QX) and Dropbox-based document sharing will be advantageous
  
• Availability for regular scheduled customer meetings across Canadian, Far East and Russian time zones; some early-morning (Far East) and afternoon/early-evening (North America) availability needed
  

Requirements
• Grade 12 • Degree in logistics or business administration • Minimum of 2 years’ relevant experience, gained in the citrus / agriculture export industry • Export administration / shipping / logistics coordination, or customer service experience — fresh produce or perishables experience a strong advantage • Advanced Microsoft Excel: building and maintaining multi-sheet trackers, working accurately with large data sets • Strong written English for daily email correspondence with international customers • Exceptional attention to detail, especially with shipping documents, invoices and payment follow-ups • Knowledge of export documentation (bills of lading, packing lists, phytosanitary/final docs) will be advantageous • Experience with an ERP or trade system (the company uses QX) and Dropbox-based document sharing will be advantageous • Availability for regular scheduled customer meetings across Canadian, Far East and Russian time zones; some early-morning (Far East) and afternoon/early-evening (North America) availability needed