Client Service Administrator: Indexing (Temporary)

Role Purpose

• Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system withing the service level agreement.

Requirements

Experience and Qualifications

• Matric qualification or equivalent
• At least 1 year administration and data capturing experience in an insurance environment
• Intermediate Microsoft Excel skills
• Employee benefits experience will be an advantage

Duties & Responsibilities

The incumbent will be co-responsible for the following:

• Data capturing in respect of documents and correspondence.
• Respond to and resolve basic enquiries within agreed service level agreement.
• Redirect emails meant for other areas to the appropriate individual/mailbox.
• Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
• Ensuring a high level of customer service when liaising with stakeholders.
• Provide support to the front-line team with inbound calls, answer emails, and attend to the walk-in clients when required.
• Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.

Competencies

• Attention to detail
• Time management skills
• Communication skills
• Planning skills
• Interpersonal skills

Closing Date

• 2026/10/24