Assistant Service Consultant (Utilities)

R16 500 CTC - R20 000 CTC (Depending on experience)

• Our client in the information technology sector is looking for a driven Assistant Service Consultant to join their team.

Minimum requirements:

• 3–5 years’ relevant experience within the utility's environment, preferably electricity or water
• Practical experience working with utility billing platforms, prepaid solutions or related systems
• Understanding of metering processes, tariff structures and utility account management
• Strong customer service, analytical and problem-solving abilities
• Ability to identify issues, investigate discrepancies and provide effective solutions
• Good attention to detail with the ability to work accurately with financial and consumption data

Main duties:

• Provide assistance to customers regarding utility accounts, billing enquiries and prepaid services
• Capture, review and maintain smart meter information and meter reading data
• Oversee customer accounts, outstanding balances, invoicing and credit-related activities
• Track utility usage patterns and compile relevant consumption reports
• Provide first-line assistance with system-related matters and customer enquiries
• Liaise with clients to investigate and resolve billing, metering and service-related issues
• Ensure utility information and account records are accurate and kept up to date