Internal Sales Supervisor | Industrial Manufacturing

Who Are We

We are a company specialising in environmental and sustainability solutions, helping businesses measure and reduce their environmental impact while supporting a more sustainable future.

Who Are We Looking For

We are looking for an organised, hands-on Internal Sales Supervisor with strong coordination and customer service skills. The ideal candidate will have experience overseeing internal sales operations, managing customer orders from placement through to delivery and supporting a team of Internal Sales Administrators. They should be a strong communicator who can work closely with external sales teams, ensure smooth day-to-day operations and maintain excellent customer relationships.

What Will You Do

Internal Sales

• Prepare monthly expected sales reports
• Prepare monthly Cost of Sales reports
• Manage actions COD and lost order reports
• Compile and maintain customer order tracking system
• Maintain and update costing sheets
• Review and proof-check quotations and sales orders prepared by Internal Sales Administrator
• Implement, maintain and supervise internal sales procedures
• Facilitate monthly meetings between Internal and External Sales teams
• Facilitate daily Production and Sales meetings
• Follow up on customer orders, enquiries and feedback to ensure exceptional customer service
• Supervise, support and monitor the performance of the Internal Sales team
• Assist with the preparation of annual budgets
• Assist auditors with annual audit requirements
• Identify opportunities to improve internal sales processes, team performance and customer satisfaction

General

• Perform any other reasonable ad hoc duties as required by Management
• Attend off-site sales meetings, conferences and events, including travel when required
• Ensure adherence to company policies, procedures and standards
• Identify opportunities to improve internal sales processes and operational efficiency
• Promote effective communication and teamwork between departments

What Do You Need

• Matric with Mathematics (not Mathematical Literacy)
• 2-5 years' experience in internal sales or a similar role
• Degree/Diploma/Tertiary education in Sales and Marketing
• ERP system experience is required; Syspro experience will be an advantage
• Proficiency in Microsoft Office, particularly Excel and Word
• Excellent verbal and written communication skills
• Strong organisational skills, attention to detail and customer service orientation
• Knowledge of Incoterms will be an advantage
• Reliable transport

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