Performance Monitoring Analyst

Responsibilities

Job Responsibilities:

Monitoring And Control

• Continuously monitor system performance metrics using established tools.


• Identify and manage system alerts, ensuring they are addressed or escalated as needed.


• Refine and optimize metrics for more effective monitoring.


• Ensure all necessary tools and access are in place for efficient monitoring.


• Follow up on alerts and incidents to confirm they are being resolved in a timely manner.

Alert Management And Communication

• Manage the Alerting and Reporting queue, ensuring proper escalation to relevant teams.


• Communicate with internal teams to provide updates on alert status and resolution progress.


• Log and categorize alerts for analysis and future reference.

Basic Troubleshooting

• Use diagnostic tools and standard operating procedures (SOPs) to address basic system issues.


• Provide relevant information to appropriate teams to facilitate resolution.


• Assist in identifying trends and patterns in system performance for further analysis.

End-User Support

• Provide clear instructions and guide users through basic analysis and reporting.


• Maintain records of system reports, and alerts, including Incidents for reference.


• Documentation:
  
  
  
  • Maintain and update documentation related to monitoring procedures and alert management.
  
  
  • Create or refine SOPs as needed based on recurring issues or improvements.
  
  
  
  

Qualifications

Job Specification:

• Matric (High School Diploma).


• Computer literacy and experience with Excel, PowerPoint, Word, Outlook, Teams.


• Basic understanding of analytics and monitoring tools.


• Ability to work independently and as part of a team.


• Strong attention to detail and organizational skills.

Key Skills/attributes/position-specific Competencies

• Proficiency in Excel for data monitoring and analysis.


• Troubleshooting and problem-solving skills.


• Effective communication skills, both written and verbal.


• Ability to manage multiple tasks and prioritize effectively.

Living The Spirit

• We provide exceptional support, continuously striving to improve and exceed customer expectations.


• We embrace challenges as opportunities and are dedicated to finding innovative solutions that enhance our products and services.


• Our customers are at the heart of everything we do. We are committed to resolving their issues promptly and effectively.


• We thrive in an ever-evolving environment and embrace change as an adventure, staying adaptable and open to new possibilities.


• We take ownership of our responsibilities, adhering to best practices, and ensuring that issues are resolved, and customer satisfaction is achieved.


• We are committed to personal and professional growth, always seeking to expand our knowledge and skills to better serve our customers and the company.


• We foster open and honest communication, sharing insights and feedback to promote an atmosphere of trust and collaboration.


• We actively identify areas for improvement and recommend changes, enabling the company to stay ahead of potential issues.


• We adhere to established Standard Operating Procedures (SOPs) while also identifying opportunities to create or update relevant documentation for improved processes.

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