Business Analyst

Business Analyst (AI Product Delivery)

Badger SA | ARC AI | On-site | George, Western Cape

Shape ambiguity into products engineers can build.

At ARC AI, we build AI agents that operate inside real businesses, handle real interactions, and deliver measurable outcomes in a regulated insurance environment. This is not theory. We ship.

We are looking for a Business Analyst who can take unclear, high-level thinking and turn it into structured, testable requirements for systems whose outputs are not always predictable. That combination demands something most BA roles do not: comfort with uncertainty at the specification level.

About the role:

You will sit at the centre of product delivery, where business intent becomes working AI systems.Your stakeholders are business owners who know the outcome they want but cannot always articulate what the system should do to achieve it. Your job is to manage that ambiguity upstream: ask the right questions, challenge assumptions, and consistently distinguish between what a stakeholder asked for and what they actually need the agent to do.That means going beyond surface-level discovery, understanding how processes really work (not just what stakeholders say happens), and defining what good looks like in a world where AI outputs vary.What a typical day looks like:

Map real business processes and design improved, AI-enabled workflowsOwn requirements end-to-end, from discovery through to delivery and acceptanceWrite product requirement documents that specify inputs, outputs, acceptable behaviour ranges, and the human's role in the loop, not just featuresTranslate executive vision into structured, build-ready specificationsUse data to validate assumptions and challenge what you are toldDefine edge cases, failure modes, and escalation paths as first-class requirements, not afterthoughtsRun structured discovery sessions and facilitate workshops to resolve conflicting stakeholder prioritiesThis is not a documentation role. It is a thinking role.

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