Service Technician – SSST
- Full-time
Main job function
Our client based in Cape Town requires a Service Technician from the Catering Equipment industry.
The minimum requirements are as follows:
- Grade 12 or NQF 4 equivalent
- Trade tested (Electrical)
- Red Seal (advantage)
- 2-3 Years in a similar role
- Technical aptitude and knowledge of catering equipment would be an advantage
- Electrical and Mechanical Skills
- Must be willing to travel and have a valid driver’s license.
- Refrigeration Experience would be an advantage
- System knowledge
- Kitchen design
- Equipment usage
- Customer Service
Role description
A Service Technician is a highly skilled professional responsible for diagnosing, maintaining, and repairing technical equipment and systems. Also combines technical expertise with excellent customer service to keepequipment running smoothly and efficiently.
Responsibilities
- Performing repairs and replacing deflective parts
- Commissioning equipment
- Perform diagnosis on faults / malfunctioning of equipment and troubleshooting
- Be prepared to do call outs and overtime as required
- Carrying out preventive maintenance to ensure high reliability of systems.
- Ensuring compliance with industry safety and quality standards.
- Conducting routine inspections of machinery and equipment as per customer request
- Liaise with the relevant Service Co-Ordinator and other stakeholders.
- Complete service in accordance with the schedule and request forms.
- Service and Maintenance concerns to be reported to the escalated timeously for action.
- Advises customers on potential problems
- Build relationships with existing and new clients.
- Promote equipment and advise sales staff on new opportunities for equipment sales.
- Responsible for keeping company vehicle in good running order and in a clean condition.
- Stocktaking of the company vehicle as per the company policy and accounts for all variances.
- To ensure all consumables are stocked in the service vehicle.
- Work in accordance with health and safety regulations and company procedures.
- Maintain a clean, safe, and organized work environment both on siteand in company vehicles.
High level of planning and organizing:
Effective listening to understands the needs of the other part, maintaining composure in negotiations is essential and strong non-verbal & verbal communication skills.
Excellent interpersonal and presentation skills:
Demonstrates respect for the opinions of others Is committed to the achievement of team’s goals. Clear engagement and confident body language.
Ability to work under pressure effectively:
The ability to identify actions is necessary to achieve task completion and to obtain results. The ability to meet schedules, deadlines and performance goals. Copes effectively with pressure, demands and adversity
Ability to work effectively with minimal supervision:
Demonstrate ability to work independently
A proven track record of success:
Results orientated and demonstrated ability to achieve optimal outcomes, work effectively, maintain focus and meet deadlines.
Safety and Compliance Awareness:
Following safety protocols when handling equipment or working in potentially hazardous environments. Knowledge of personal protective equipment and when to use it
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