Branch Manager

Branch Manager

Senior strategic leader responsible for operational execution, workforce delivery, commercial performance, and client partnerships within the branch. The role is accountable for driving sustainable profitability and revenue growth; high-quality, compliant workforce solutions; operational excellence and service delivery consistency; strong client relationships and long-term partnerships; a high-performance, accountable team culture

Location: Cape Town - Century City

Contract Type: Permanent

Minimum Requirements

• Lead client engagements, solution discussions and workforce planning conversations
• Lead branch operations and recruitment functions, ensuring seamless service delivery, workforce quality, and a strong performance culture
• Translate organisational strategy into clear, executable operational plans
• Optimise resource allocation to improve efficiency, productivity, and profitability
• Implement operational excellence initiatives that streamline workflows, improve consistency and enhance service delivery
• Ensure alignment between clinical facilitation, recruitment pipeline, payroll and administration
• Own full branch commercial performance, including budgeting and forecasting, monthly and YTD performance tracking, revenue and margin management
• Analyse workforce data and operational metrics to Identify growth opportunities, improve productivity and utilisation and drive revenue-enhancing strategies
• Ensure strong financial discipline through cost control, accurate financial reporting and effective resource utilisation
• Drive client acquisition and retention strategies to grow revenue and market share
• Identify and secure new business opportunities within the healthcare sector
• Analyse client needs and deliver tailored workforce and recruitment solutions
• Leverage industry trends, competitor insights, and financial data to strengthen competitive positioning
• Support and implement marketing and attraction strategies to enhance candidate pipelines and strengthen the Charisma brand
• Build and maintain trusted, long-term client relationships
• Engage clients at a strategic level to understand workforce challenges and align staffing solutions to business needs
• Oversee SLA delivery, OKR performance and client governance frameworks
• Ensure proactive issue resolution and service excellence
• Lead, coach, and develop a high-performing, multi-functional team
• Embed a culture of accountability, performance excellence and continuous improvement
• Drive performance management processes; quarterly check-ins, regular coaching and feedback and employee engagement and retention
• Build bench strength and succession pipelines
• Provide oversight of Clinical Facilitators to ensure high-quality inductions and orientations, competency assessments and compliance with clinical standards
• Monitor assignee readiness and performance and CPD and ongoing development
• Ensure alignment with client protocols and regulatory requirements (SANC, healthcare standards)
• Ensure a strong, sustainable pipeline of compliant assignees
• Monitor time-to-fill, fill rates, quality of placements
• Ensure recruitment processes are targeted, efficient and aligned to client needs
• Oversee resolution of payroll queries and ensure a positive employee experience
• Strengthen process efficiency and reduce operational risk
• Ensure consistency and adherence to company SOPs and policies
• Track and report on key performance metrics, including revenue vs budget, fill rates and utilisation, productivity metrics and client satisfaction
• Use data-driven insights to drive continuous improvement
• Provide regular reporting to National Operations Manager

Additional Requirements

N/A

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