Zaf Monzo Collections 02112026
- Full-time
Showing 1 Zaf Monzo Collections 02112026 jobs in Cape Town
ZAF Monzo Collections 02112026
TP Group
Posted today
Job Description
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.
Qualifications
Education and Specific TrainingWork Experience Matric/ Equivalent
Minimum of 6 months -12 months call Centre/ telephone sales experience
Maintain campaign performance, quality, regulatory and compliance standards
Experience in a FCA regulated environment – Advantageous
Experience in banking/Insurance Financial industries- Advantageous
Responsibilities
Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to:
Ensuring adherence to the DPA requirements within the CS environment
Complaint handling skills ensuring appropriate solutions are offered
Processing customer payments
Providing transactional data both recent and historically
Processing replacement card requests
Submitting Lost and Stolen requests including the immediate blocking of an
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