Remote Technical Helpdesk Specialist - Polokwane

About the Role

Our client, a fast-growing technology firm, is seeking a highly skilled and self-motivated Technical Helpdesk Specialist to join their fully remote team, serving clients in Polokwane, Limpopo, and across the nation. This role is critical for providing timely and effective IT support to our client's internal users and external customers. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to communicate complex technical information clearly. As a remote-first company, we provide the tools and environment for you to excel from anywhere. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of IT issues, ensuring minimal disruption to operations and maximum user satisfaction.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by users via phone, email, or chat.
• Install, configure, and upgrade software and operating systems.
• Manage user accounts and permissions.
• Troubleshoot connectivity issues and network problems.
• Document technical solutions and create user guides.
• Escalate complex issues to senior IT support personnel or specialized teams.
• Maintain IT inventory and track assets.
• Ensure adherence to security policies and procedures.
• Proactively monitor system performance and identify potential issues.

Requirements

• Minimum of 2-3 years of experience in a technical helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting network issues (TCP/IP, VPN, Wi-Fi).
• Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Experience with cloud platforms (Azure, AWS) is a plus.
• Must be comfortable and proficient working remotely.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Benefits

• Fully remote position with flexible working hours.
• Competitive salary and potential for performance bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for continuous learning and professional certification.
• Be part of an innovative and growing tech company.
• Access to the latest remote work technologies.

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