Receptionist & Switchboard Operator

Receptionist & Switchboard Operator

Company: Lanline Technologies

Location: Cape Town (Remote)

Experience: 1-2 years

About the Role

Lanline Technologies is looking for a friendly, professional and customer-focused Receptionist & Switchboard Operator to join our team.

The ideal candidate will be the first point of contact for incoming calls and enquiries, ensuring that all interactions are handled professionally and efficiently. We are looking for someone with excellent communication skills, a welcoming personality and strong administrative abilities.

This is an excellent opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

Key Responsibilities

• Answer and manage incoming calls professionally, directing them to the relevant departments or individuals.
• Operate and manage the company's switchboard system.
• Handle general enquiries and ensure callers receive a friendly and helpful experience.
• Provide reception and general front-desk administrative support.
• Take accurate messages and ensure they are passed on promptly.
• Assist with administrative duties, filing and general office support where required.
• Maintain a professional and customer-focused approach in all interactions.

Minimum Requirements

• Matric certificate.
• 1-2 years' experience in reception, switchboard operation or front-desk administration.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft Office.
• Comfortable navigating and operating switchboard systems.
• Strong organisational skills and attention to detail.
• Good critical-thinking and problem-solving abilities.
• A warm, professional telephone etiquette and customer-centric approach.
• Must be based in Cape Town.

Advantageous Skills & Experience

• Multilingual, with additional languages being a bonus.
• Previous experience in a fast-paced environment.
• Exposure to the telecommunications or Internet Service Provider (ISP) industry.
• Familiarity with CRM systems.
• Personal Attributes
• Friendly, bubbly and approachable personality.
• A natural people person who enjoys interacting with others.
• Able to remain calm and professional under pressure.
• Excellent communication and interpersonal skills.
• Reliable, organised and detail-oriented.
• Positive attitude with a willingness to assist wherever needed.

If you are a friendly, organised and confident communicator who enjoys helping people and creating positive first impressions, we would love to hear from you!

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