Service Coordinator

Qualification

• Matric / Senior Certificate
• Approximately 5 years' relevant experience in service work, service coordination or a similar role is a must.
• Proficiency in Pastel is a must.

Requirements

• Strong working knowledge of Microsoft Office, particularly Outlook, Excel, Word and Power Point.
• Excellent telephone etiquette and professional written and verbal communication skills.
• Outstanding customer service and client relationship management abilities.
• Strong organisational skills, attention to detail and the ability to prioritise tasks.
• A proactive approach with the ability to think outside the box and solve problems independently.
• Willingness and ability to learn the company's products and services quickly and thoroughly.

Duties

• Coordinate and administer service-related activities from initial client enquiry through to job completion.
• Prepare and issue job cards and quotations accurately and timeously.
• Respond to client enquiries received via telephone, email, Google Ads and other social media platforms.
• Proactively contact prospective clients and follow up on enquiries, quotations and outstanding service requests.
• Provide exceptional customer service and maintain professional client relationships.
• Ensure accurate capturing, processing and updating of information on Pastel.
• Maintain service records, job documentation and administrative reports.
• Develop and maintain strong product knowledge to ensure accurate quotations, appropriate service recommendations and effective client assistance.
• Liaise with internal departments, technicians and clients to ensure smooth service delivery.
• Identify opportunities to improve service processes and customer satisfaction.

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