Remote Lead Intake & High-Ticket Patient Care Specialist

• What Lead Intake High Ticket Patient Care Spec...

Showing 46 Lead Intake High Ticket Patient Care Specialist jobs in remote

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Remote Community Care Specialist - National

About the Role Our client is seeking a highly motivated and experienced Remote Community Care Specialist to join their nationwide support network. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing essential support and guidance to individuals and families across various communities, acting as a primary point of contact for accessing crucial social and health services. The role demands a proactive, empathetic, and resourceful individual capable of understanding diverse needs and facilitating effective solutions remotely. You will leverage digital platforms, virtual communication tools, and your extensive knowledge of community resources to empower clients and improve their well‑being. This is an exciting opportunity to contribute to a significant social impact initiative without geographical limitations. The ideal candidate will possess exceptional communication skills, a deep understanding of social support systems, and the ability to work independently in a remote setting. Your expertise will be vital in extending the reach of our client’s services to underserved populations throughout the country. We are looking for an individual who is passionate about making a difference and adept at remote client engagement and support strategies.

Key Responsibilities

• Provide remote, person‑centred support and guidance to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating and accessing a wide range of social, health, and community services nationally.
• Develop personalised action plans and provide follow‑up support to ensure clients achieve their goals.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and support programs across different regions of South Africa.
• Act as a liaison between clients and various service providers, facilitating communication and referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate effectively with internal teams and external partners through virtual channels.
• Troubleshoot and problem‑solve client issues, offering practical solutions and empathetic support.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field.
• Minimum of 4 years of experience in community support, social services, or case management, with proven remote client interaction.
• Demonstrated ability to effectively assess needs and develop support plans in a virtual environment.
• Excellent verbal and written communication skills, with strong digital literacy.
• Proficiency in using video conferencing platforms (e.g., Zoom, Teams) and CRM/case management software.
• Strong understanding of South Africa's social welfare, healthcare, and community support systems.
• Self‑motivated, organised, and able to manage time effectively in a remote work setting.

#J-18808-Ljbffr