Aftersales Administrator

Job Description

A vacancy has arisen for an Aftersales Administrator reporting to the Commercial Manager – The Audion. The vacancy is open to candidates with immediate effect.

Company:

Tuning Fork Pty Ltd

Reporting To:

Commercial Manager

Availability:

Immediate

Position Overview:

to provide dealer support and ensure smooth operation within the Aftersales Department. The ideal candidate will have a strong understanding of critical thinking skills, and a customer-focused (DEALER) mindset. You will also assist in Service Management, ensuring that Aftersales will meet targets. Needs strong excel background and understanding systems and procedures. Effective communication skills and telephone ethics. Understanding of social media and operations thereof.

Aftersales Support

• Assist and follow up with dealer queries.
• Support the Aftersales Team with dealer communication.
• Crucial point of contact and communication thereof
• Dealer communication in Aftersales (AMP and Spares
• Assist with Dealer stock holding reconciliations.

Aftersales Processes & Documentation

• Follow Aftersales processes to manage incidents, problems, and requests.
• Escalate complex dealer parts/accessories issues to Business managers or Commercial managers when necessary.
• Maintain up-to-date documentation, dealer network support procedures, and call logging from dealer network.
• Contribute to continuous improvement by identifying recurring issues and suggesting preventive measures.
• Creation of MRP – stock ordering process

Communication

• Monthly and weekly communication to dealer network regarding tracking and monthly performance. Assist Business managers with parts tracking.
• Weekly reports to be drafted regarding dealer queries and exceptional cases.
• Social media and internal marketing communication.

Minimum Requirements

• Grade 12, Microsoft Skills

Minimum Experience

• Experience with Windows.
• Experience with Office 365. (Excel)

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and within a team.
• Good documentation and organizational skills.
• Good time management skill

Application Deadline:

30 November 2026

Important Notice:

If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.

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