Skills Trainer - Captive Markets — Exciting Ultimate Role

Experience At least 3 years of experience in the Food Service Industry and 5 years driving training.

Reference number 4291518

The purpose of this role is to deliver world‑class training within the Brands and to ensure that the culture, ethics, core values, as well as standards and procedures are effectively conveyed to all new and existing Franchisees and their staff.

Duties & Responsibilities

• Perform administrative work as required related to the training role.
• Assist in ensuring that Training Restaurants meet the necessary standards required for training.
• Provide daily feedback to the business on activities from the previous day.
• Participate in and assist with Front of House (FOH) and Back of House (BOH) workshops and skills development.
• Assist with Skills Assessments and document findings for restaurant staff.
• Provide ongoing in-store training and refresher training as needed.
• Support Franchise Managers with in-store training when requested, including overnight if necessary.
• Conduct store visits to assist Franchise Managers with practical coaching. These visits will include working hours aligned with specific restaurant operating times, including weekends.
• Assist with Store Openings and transitioning new restaurants into operations.
• Update all training manuals with relevant information.
• Maintain training status updates on SharePoint.
• Stay updated with Brand requirements and specifications.
• Follow up post-opening of new restaurants to assess the status and conduct refresher training where necessary.
• Facilitate weekly feedback meetings with the Operations Team to review status per outlet.
• Compile a monthly training calendar and schedule appointments accordingly.
• Liaise with the Administrator to make accommodation and travel bookings and follow up on vouchers to ensure proper travel arrangements.
• Assist menu developers with new product development and training ahead of new menu launches.

Desired Experience & Qualification

• Minimum of Matric.
• A related tertiary qualification would be advantageous.
• At least 3 years of experience in the Food Service Industry.
• A minimum of 5 years’ experience driving training initiatives.

Applications close on 15 November 2026.

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