General Clerk

General Clerk (Omni-Channel)

About the Role

We are looking for a dynamic, General Clerk (Omni-Channel) who thrives at the intersection of digital convenience and physical retail excellence. In this role, you will execute frictionless POS transactions, coordinate the end-to-end administration of digital orders (Click-and-Collect, Endless Aisle, Online orders and same day delivery), manage customer repairs/returns. You will play a pivotal role in ensuring zero operational friction, maximizing customer retention, and protecting company assets.

Key Responsibilities

• Omni-Channel & Click-and-Collect Coordination: Monitor incoming online orders and store reservations via the omni-channel dashboard. Pick, verify, scan, and store Click-and-Collect orders in designated secure holding areas, while assisting in-store customers with "Endless Aisle" digital orders for out-of-stock items.
• Till Point Transactions & Cash-Ups: Process sales, returns, and cross-channel exchanges seamlessly. Electronically capture manual invoices into the ERP system within 24 hours, maintain TV licence registers, and verify float seals, cash, and tenders during shift-end cash-ups with zero variances.
• Reverse Logistics & Customer Repairs: Oversee internal and external store repairs in strict adherence to vendor SLAs and warranty guidelines. Manage repair job cards, follow up on units delayed past 7 days, and assign correct E-numbers to returned stock to minimize store markdowns.
• Operational Support & CX Excellence: Maintain high operational standards to score >88% on store audits and receive positive mystery shopper feedback.
• Teamwork & Self-Management: Maintain professional uniform and grooming standards, achieve personal targets, live corporate values, and assist on the showroom floor during peak traffic.

Requirements & Qualifications

• Education: Matric (Grade 12 / NQF Level 4). An NQF-aligned retail or administration certificate is an advantage.
• Experience: 2-3 years in a fast-paced retail environment, financial/cashier role, or e-commerce fulfillment desk.
• Technical Knowledge: Proficiency in Omni-Channel POS, Click-and-Collect fulfillment software, and ERP systems (SAP preferred). Understanding of digital catalog and "Endless Aisle" system capabilities.
• Compliance & Legislative Knowledge: Working knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Financial Advisory and Intermediary Services (FAIS), and OHASA. Knowledge of cellular vetting and warranty/repair workflows.
• Key Skills: Dual-fluency in digital and physical customer service, strong numeracy skills, accurate cash/tender handling, and effective phone/digital communication etiquette.
• Core Competencies: Target-driven mindset, sharp attention to detail, ability to follow procedures, deliver results, and handle pressure effectively.

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