Customer Service Manager
Virtustant • Polokwane, Limpopo, ZA
23 hours ago
Job type
- Full-time
Job description
Job Title: Customer Service Manager
About The Company
Our client is a residential solar company that provides solar energy solutions to homeowners and promotes sustainable energy.
Job Description
Our client needs a Customer Service Manager. You will lead the customer service team and oversee all customer support operations. This role helps customers have a good experience from start to finish.
Responsibilities Of The Role
- Manage and support team members to provide a smooth client experience.
- Assist clients with complex inquiries, requests, and general information about solar services.
- Handle escalated customer complaints professionally and efficiently.
- Build relationships with customers and encourage referrals through great service.
- Support customers by phone, email, or chat when needed.
- Explain processes, timelines, and solar information clearly and kindly.
- Update client records and document interactions in the CRM system.
- Lead team meetings, training, and process improvement discussions.
- Be professional, patient, and respectful in all interactions.
Required Experience And Qualifications
- Previous experience in customer service management or a call center.
- Strong phone etiquette and communication skills.
- Excellent time management and organization skills.
- Ability to handle difficult situations with professionalism, empathy, and calm.
- Ability to speak multiple languages is a plus.
- Familiarity with CRM software is preferred.
- C2 English level.
Preferred Skills
- Experience in appointment setting or sales.
- Customer service management experience in a busy environment.
- Familiarity with solar products or services is a plus.
Personality
- Positive, empathetic, and service-oriented.
- Team player with good problem-solving skills.
- Highly organized and able to handle multiple tasks.
- Proactive and adaptable in a fast-paced setting.
Software & Tools
- CRM software (internal lead or client management system).
- Standard communication tools (phone, email, chat).
Schedule
9 AM to 5 PM EST
Salary And Benefits
- Payment in USD or Local Currency according to candidate's preference.
- Full-time remote opportunity.
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