E-commerce Operations Manager

About the Role

Our client, a leading online retailer, is seeking an experienced and detail-oriented E-commerce Operations Manager to oversee and optimize their day-to-day online business operations. This critical role, based in Mossel Bay, Western Cape, will be responsible for managing inventory, order fulfillment, logistics, customer service, and ensuring a seamless customer experience from purchase to delivery. The ideal candidate will have a strong background in supply chain management, e-commerce operations, and a proven ability to implement efficient processes and systems. You will play a key role in driving operational excellence, reducing costs, and improving customer satisfaction. We are looking for a proactive leader who can manage a team, troubleshoot operational challenges, and contribute to the strategic growth of the company's e-commerce platform. This is an excellent opportunity to take on significant responsibility within a growing enterprise in the scenic coastal town of Mossel Bay.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including inventory management, warehousing, order processing, and fulfillment.


• Manage relationships with third-party logistics providers (3PLs) and shipping carriers.


• Develop and implement strategies to optimize inventory levels and minimize stockouts or overstock situations.


• Ensure timely and accurate order fulfillment and delivery to customers.


• Supervise and manage the customer service team, ensuring high levels of customer satisfaction.


• Identify and implement process improvements to increase efficiency and reduce operational costs.


• Monitor key operational metrics and KPIs, reporting on performance to senior management.


• Manage operational budgets and ensure cost-effective operations.


• Stay informed about industry best practices and emerging technologies in e-commerce operations and logistics.


• Ensure compliance with all relevant regulations and quality standards.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.


• 5-7 years of experience in e-commerce operations management or a similar role.


• Proven experience in inventory management, order fulfillment, and logistics.


• Strong understanding of supply chain principles and best practices.


• Experience managing third-party logistics providers and shipping carriers.


• Excellent leadership and team management skills.


• Proficiency in e-commerce platforms and order management systems.


• Strong analytical and problem-solving skills, with a data-driven approach.


• Excellent communication and interpersonal skills.


• Experience in process improvement and operational efficiency initiatives.

Benefits

Our client offers a competitive salary, comprehensive medical aid, and other benefits. This role is based on-site in beautiful Mossel Bay, Western Cape, providing a great work-life balance. Employees will have opportunities for professional growth and development, working within a supportive and dynamic team. The company fosters a culture of continuous improvement and provides the resources for success. Join a growing e-commerce business and contribute to its operational excellence.

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