Brand Protection Analyst Remote, South Africa 13,000 - 18,000 ZAR / Month (Base)
- Full-time
- Remote
Brand Protection Analyst
Bustem · Remote, South Africa · Operations
Location
Remote, South Africa
Department
Operations
Employment type
Permanent
Compensation
13,000 - 18,000 ZAR / Month (Base)
About Bustem
Bustem helps e-commerce brands identify and take down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse and enforce against it.
Bustem is bootstrapped, profitable, and growing fast: we hit $1M ARR within 60 days of launch and have since scaled to $5M+ ARR with zero outside investors. We’ve enforced takedowns on 100,000+ infringing listings, reclaimed over $1M in lost revenue, and now protect over 120+ brands. Fast-growing startups to global enterprises rely on Bustem to protect their revenue and their brand.
About the Role
We’re hiring a sharp, detail-oriented Brand Protection Analyst to join our global enforcement team. This is an execution-heavy role. You’ll identify real threats, take action across platforms, and follow through until cases are resolved, working across marketplaces, social platforms, websites, domains and ad networks to shut down counterfeit listings, scam stores, fake accounts and other brand abuse.
Who You Are
1 to 3 years in trust and safety, brand protection, marketplace operations, fraud, IP enforcement, e-commerce operations or a similar execution-heavy role
Native or near-native written and spoken English
Extreme attention to detail and strong follow-through
Comfortable with repetitive high-volume work
Strong judgment on what is urgent or worth escalating
Comfortable working independently in a fast-moving startup
Reliable internet connection and ability to work flexible hours
Experience using multiple tools, trackers and online platforms
Ability to prioritize multiple cases at once
Preferred
Experience with marketplaces like Amazon, Shopify, TikTok Shop, eBay or Alibaba
Exposure to DMCA, trademark complaints, IP enforcement, fraud reporting or online abuse workflows
Background in e-commerce, digital operations, customer operations, trust and safety or marketplace enforcement
Experience in a fast-paced startup or remote team
What You’ll Do
Threat Identification
Review alerts from Bustem’s AI scanning system and confirm true infringements
Find and flag counterfeit listings, scam websites, impersonation accounts, unauthorized sellers and fake ads
Prioritize threats by urgency, client impact and revenue risk
Spot repeat offenders and emerging platform trends
Enforcement and Takedowns
File DMCA, trademark, fraud, marketplace, domain, hosting and social platform complaints across Shopify, Amazon, TikTok Shop, eBay, Alibaba, Instagram, Facebook, domains and hosting providers
Track takedown progress from submission through resolution
Document outcomes including success rate, time to action and resolution status
Case Ownership
Own cases end to end from detection to enforcement to resolution
Escalate urgent or complex issues with clear context and recommended next steps
Client and Internal Communication
Communicate updates to the internal ops team, platform reps and clients when needed
Process Improvement
Contribute to SOPs, enforcement playbooks, workflows and templates
Identify recurring issues and platform patterns
What Great Looks Like
Move quickly without sacrificing accuracy
Follow through without constant direction
Manage multiple active cases accurately
Translate messy enforcement work into simple updates
Keep case notes, trackers and records clean
Help scale enforcement quality globally
Location
Remote, South Africa. You’ll join Bustem’s global enforcement team. A reliable internet connection and the ability to work flexible hours are required (1:00 PM - 9:00 PM SAST)
Compensation & Benefits
13,000 - 18,000 ZAR / Month (Base).
Fully remote role, based in South Africa.
Permanent position with ownership of enforcement cases from detection through resolution.
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