Product Specialist - Renal Monitoring Software

The Product is a software package associated with our dialysis machines. The Product Specialist will be the primary point of contact for our customers during the implementation of projects and in the context of major upgrades. In addition, the incumbent will perform the initial onboarding of customers, actively manage the project and ensure a successful implementation of the software.

Responsibilities:

• Give sales presentations, and discuss solution architecture with the customer with regular updates to R&D team
• Develop demo environment for customer trainings
• Identify & close new opportunities
• Coordinating technical tasks performed by technical specialists (server installation, testing of integrations)
• Coordinating technical tasks performed by local dialysis technicians (connecting dialysis machines to network)
• Project planning and management
• Providing training to end users
• 6 weekly in person visits to centres that already use the product to evaluate user satisfaction, and provide support
• Create or translate training materials for new software versions

Requirements

• Bachelor’s or master’s degree in business administration, or computer science is compulsory
• 3+ years of experience in a similar role (e.g., project manager, process optimization (Lean), business analyst, digital transformation)
• Experience in healthcare IT is essential
• An affinity with software development
• Availability to travel across South Africa to outlying renal clinics
• Willingness to travel to SADC countries
• Experience in the hospital sector or the medical landscape is an advantage
• Own reliable vehicle and valid driver's license

Skills

• Ability to set effective work goals, establishing priorities, and planning well in order to produce quality work.
• Strong cross functional leadership & stakeholder management
• Strong verbal and written communication and presentation skills.
• An independent thinker who is naturally inquisitive.
• Highly collaborative and solution oriented

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