Relationship Manager

Job DescriptionTo manage and grow a portfolio of high-value clients by executing the customer relationship management strategy within defined parameters. Contribute to strategic initiatives and translate them into operational plans to drive client satisfaction, retention, and revenue growth. Ensure effective delivery of client services through proactive relationship management and continuous improvement of service standards.Hello Future, Regional Manager, Merchant Services (MP),Welcome to FNB, the home of the #playmakers. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Merchant Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.PLEASE NOTE:This is a lowveld role for Mpumalanga that requires travel to various areas in the lowveld. The successful candidate will be based at our Nelspruit Offices .Enterprise Space supporting Mid Corp, High Touch and Public Sector BankingManaging a Team of Relationship ConsultantsReporting to the MS Enterprise Growth HeadRole Purpose:To lead and manage a regional sales team to achieve sustained book growth by implementing effective sales strategies, enhancing team capability, and driving performance across assigned regions.Are you someone who can:Achievement of net profit growth for GroupAchieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsManage existing clients and grow portfolio through making contact and generating leadsManage the growth of active customer Account Base to increase client baseMaximise Business Portfolio cross sell opportunities and strengthen client relationshipsTrack, control and influence sales activities with the specific aim to achieve previously determined sales team targetsTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with governance in terms of legislative and audit requirementsCoordinate and facilitate all approved strategic projects.Track, control and influence sales activities with the specific aim to increase sales efficiencies of the teamResearch Market positioning and develop and optimise market intelligence, new business management, advances and management reportingPlan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign executionMonitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign executionImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataManage own development to increase own competenciesPlan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competenciesYou will be an ideal candidate if you:Have a relevant business diploma/degreeHave 5 - 6 years’ relevant sales and relationship management experienceAre efficient on all Microsoft systems – Excel, Word, PowerPoint, Teams (mandatory)Are efficient on CRM Dynamics and Service NowHave own reliable transport (essential) – this is a national role that requires travel to various regionsAre not an unrehabilitated insolventYou will have access to:An innovative work environmentOpportunities for personal and professional growthCollaborative teamsWe can be a match if you are:AnalyticalSales drivenStrong communicatorApply now if you are interested in taking the next step. We look forward to engaging with you!Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.14/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #J-18808-Ljbffr