Front Office Supervisor

Company: Crusaders Corporate – Lanseria
Position: Front Office Supervisor
Salary: Market Related plus incentives

Are you an experienced, motivated and results-driven individual with strong leadership skills and a passion for sales and customer service?

We are looking for a dedicated Front Office Supervisor to lead and manage our sales Department, ensuring excellent and efficient daily operations and the achievement of the front office.

KEY RESPONSIBILITIES

• Oversee and manage the daily operations of the Front Office / Sales Department.
• Lead, motivate and manage the sales team to achieve all KPI’s
• Monitor individual sales performance and provide coaching, training and guidance.
• Ensure customer orders, delivery and collection appointments are processed accurately and timeously.
• Coordinate with the Warehouse, Dispatch and Operations teams to ensure smooth daily operations.
• Oversee invoicing, reconciliations and general administration.
• Monitor the picking system and customer appointment portal.
• Ensure company policies, procedures and SOPs are consistently followed.
• Handle customer queries and escalations professionally and timeously.
• Manage promotional material, marketing material and special dispatch requirements.
• Maintain accurate records, reports and administrative controls.

MINIMUM REQUIREMENTS

• Previous supervisory or management experience, preferably within a sales or wholesale environment.
• Strong sales and customer service experience.
• Proven ability to lead, motivate and manage a team.
• Good administrative, organisational and planning skills.
• Strong computer skills and experience working with business systems.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and accuracy.
• Strong sense of accountability, discipline and professionalism.

THE IDEAL CANDIDATE

We are looking for someone who:

• Leads by example and takes ownership of their department.
• Is target-driven and passionate about achieving results.
• Has excellent people-management skills.
• Can identify challenges and implement solutions.
• Is proactive, reliable and well organised.
• Understands the importance of teamwork, stock accuracy and operational efficiency.

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