Insurance Policy Administrator

About the Role

Our client, a reputable and established insurance provider, is seeking a detail-oriented and efficient Insurance Policy Administrator to join their operations team in **Paarl, Western Cape**. This role is fundamental to the smooth functioning of the company, involving the accurate administration and management of insurance policies throughout their lifecycle. You will be responsible for processing new policies, endorsements, renewals, and cancellations, ensuring all documentation is correctly processed and maintained. The ideal candidate will possess strong organizational skills, a keen eye for detail, and a solid understanding of insurance administrative processes. This is a key operational role within the **Paarl** branch, contributing to the reliable service delivery our client is known for in the **Western Cape**.

Key Responsibilities

• Process new insurance policy applications, ensuring accuracy and completeness of information.
• Manage policy endorsements, amendments, and updates according to client requests and company procedures.
• Handle policy renewals, preparing documentation and communicating with policyholders as needed.
• Process policy cancellations and ensure all related administrative tasks are completed.
• Maintain accurate and up-to-date policy records in the company's administration system.
• Respond to policy-related inquiries from internal staff, agents, and policyholders.
• Assist with the preparation of policy documents, schedules, and certificates.
• Ensure compliance with regulatory requirements and internal service level agreements.
• Support the underwriting and claims teams with policy information as required.
• Contribute to the continuous improvement of administrative processes.

Requirements

• A Grade 12 certificate is essential; additional qualifications in insurance administration (e.g., IIASA) are advantageous.
• Minimum of 2 years of experience in insurance policy administration or a similar administrative role within the financial services sector.
• Proficiency in using insurance administration software and MS Office Suite (Word, Excel, Outlook).
• Strong understanding of insurance policy types and administrative procedures.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• High level of accuracy and attention to detail.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• A commitment to providing excellent administrative support.
• Familiarity with the **Paarl** and surrounding **Western Cape** area is beneficial.

Benefits

• Competitive salary package.
• Permanent, full-time employment with job security.
• Opportunity to work with a respected insurance brand.
• Comprehensive training on company systems and products.
• Pension fund and medical aid contributions.
• A stable and supportive office environment.
• Opportunities for learning and skill development in insurance operations.
• Potential for advancement into more senior administrative or operational roles.

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