Forwarding Controller

A well-established international freight forwarding company is seeking an experienced Forwarding Controller to join their operations team in Gauteng.

Key Requirements

• Minimum 3-5 years' experience in freight forwarding operations.
• Strong knowledge of the forwarding process from booking through to final sailing/transhipment port.
• Experience handling sea freight shipments, shipping line bookings, draft bills of lading, warehouse receipts, schedules, and cargo tracking.
• Proficient in CargoWise and Microsoft Office (Outlook, Excel, and Word).
• Strong administrative and customer service skills.
• Excellent communication skills with the ability to liaise effectively with clients, overseas agents, and service providers.

Key Responsibilities

• Manage shipments from booking stage through to final sailing/transhipment port.
• Ensure all documentation is accurately completed and maintained.
• Provide shipment updates and proactive communication to customers.
• Coordinate with shipping lines, agents, and internal departments.
• Monitor shipment milestones and resolve operational issues efficiently.
• Maintain accurate records and ensure service excellence throughout the forwarding process.

Ideal Candidate Profile

• Proven experience managing high-volume forwarding operations.
• Comfortable handling 100+ active shipments/files simultaneously.
• Able to manage a high-volume email environment and prioritise effectively.
• Highly organised with exceptional attention to detail.
• Thrives in a fast-paced environment and can work under pressure while meeting deadlines.

Key Competencies

• Planning and organisational skills
• Attention to detail
• Multitasking ability
• Problem-solving skills
• Customer-focused approach
• Accountability and ownership
• Ability to work independently and as part of a team