Network Quality & Operations Specialist
- Full-time
Job category: Courier Services
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Monitor delivery quality, deliver operational training, and support the development and maintenance of operational systems.
Data Monitoring Monitor operational data for regions, franchisees and drivers, identify performance gaps and develop practical improvement plans.
Training Management Deliver business training and assessments on new policies and updated operating processes.
Quality Performance Review Analyse delivery quality across regions, identify root causes and develop targeted improvement plans.
Policy Analysis Consolidate policies submitted by regional teams, conduct analysis and post-implementation reviews, and recommend practical improvements.
Quality Reporting Prepare and distribute quality-performance data for regions, franchisees and branches, and develop standard operational analysis templates.
Territory Planning Plan and optimise delivery territories and produce practical feasibility proposals.
Business Requirements Translate business development needs into appropriate system improvements and coordinate product requirements with the relevant teams.
Other Duties Perform other reasonable ad hoc duties assigned by the line manager.
Qualifications Bachelor’s degree or higher in Logistics, Supply Chain Management or a related field.
Experience At least 3 years’ experience in domestic parcel or last-mile delivery operations.
Technical Knowledge & Skills Sound knowledge of the domestic parcel sector, with strong commercial acumen and data analysis skills. Able to use data to identify operational issues.
General Skills Proficiency in Microsoft Excel, PowerPoint and Word.
Competencies Able to work effectively under pressure; dependable, diligent and highly self-motivated, with strong commitment, logical thinking, communication and presentation skills.
Preferred Experience Demonstrated ability to develop SOPs for domestic parcel or last-mile delivery operations is advantageous.
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