Discovery Connect-Telesales Consultant-Vitality- JHB TalentPool

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Discovery Connect-Telesales Consultant-Vitality- JHB TalentPool

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Vitality Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Achieve quality target
• Adhering to service level agreements

Personal attributes and skills

• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Sound Time Management
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• At least 2years sales experience, preferably in an outbound telesales environment
• Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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