Contact Centre Team Leader – Sales | Contract
Isilumko Staffing • Cape Town, Western Cape, ZA
20 hours ago
Job type
- Full-time
Job description
CONTACT CENTRE TEAM LEADER – SALES | CONTRACT
Location: Cape Town
Employment Type: Contract
Minimum Requirements
- Matric
- Diploma in a relevant field
- Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment
- Proven experience managing sales targets and KPIs
- Experience in coaching, mentoring and performance management
- Strong understanding of contact centre sales processes and customer service standards
Key Responsibilities
- Lead, motivate and manage a team of sales consultants
- Drive daily, weekly and monthly sales targets
- Monitor team performance against agreed KPIs and sales objectives
- Coach and mentor consultants to improve sales performance
- Identify performance gaps and implement appropriate interventions
- Support the team with sales techniques, objection handling and customer engagement
- Analyse sales and performance reports and provide feedback
- Manage escalated customer queries where required
- Ensure adherence to quality, compliance and operational standards
- Promote accountability, teamwork and a strong performance culture
Key Skills & Competencies
- Strong leadership and people management skills
- Excellent coaching and mentoring ability
- Strong sales and commercial acumen
- Performance-driven and target-oriented
- Excellent communication and interpersonal skills
- Good analytical and problem-solving abilities
- Ability to manage conflict and difficult situations
- Resilient and able to perform in a fast-paced contact centre environment
Only candidates meeting the minimum requirements will be considered.
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