Helpdesk Administrator - It Solutions Provider

Our client, a dynamic and growing IT Solutions Provider, is actively seeking a diligent Helpdesk Administrator to manage and optimize their internal and external helpdesk operations. This role is critical for ensuring the smooth functioning of IT systems and providing prompt technical assistance to users. The ideal candidate will be organized, detail-oriented, and possess strong administrative and basic technical troubleshooting skills. This is a fantastic opportunity to gain valuable experience in IT administration and support within a fast-paced corporate environment. You will be responsible for maintaining IT infrastructure, managing support tickets, and ensuring user satisfaction. The position is based in **Pretoria, Gauteng**, offering a flexible hybrid work model that combines remote work with essential in-office presence for team collaboration and critical tasks.

Key Responsibilities

• Manage and oversee the daily operations of the helpdesk, ensuring efficient ticket resolution.
• Respond to and resolve user-reported IT issues via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform basic troubleshooting and diagnostic procedures for hardware and software problems.
• Create and manage user accounts, permissions, and access rights.
• Maintain an accurate inventory of IT equipment and software licenses.
• Develop and maintain clear documentation for IT procedures and user guides.
• Assist in planning and implementing new IT projects and upgrades.Provide training and support to end-users on IT systems and applications.
• Monitor system performance and ensure network availability.
• Coordinate with external vendors for hardware repairs and software support.

Requirements

• Proven experience as a Helpdesk Administrator, IT Support Technician, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is essential.
• Experience with IT ticketing systems (e.g., Spiceworks, Freshdesk).
• Excellent organizational and time management skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a significant advantage.
• Ability to work effectively in a team environment and independently.
• Must be based in or able to commute to **Pretoria, Gauteng**.
• Willingness to adopt a hybrid working schedule.

Benefits

• Competitive remuneration package.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and further IT certifications.
• A collaborative and supportive team atmosphere.
• Hybrid work arrangement providing flexibility.
• Exposure to a wide range of IT technologies and projects.
• Paid annual leave.
• Employee assistance program for personal well-being.

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