IT Support Assistant

We are looking for a proactive and technically minded IT Assistant to provide day-to-day IT support across the organisation. The successful candidate will assist with maintaining computer hardware, software, networks and IT equipment, while helping employees resolve technical issues and ensuring IT systems operate effectively.

Responsibilities

IT Support and Troubleshooting

• Provide first-line technical support to employees for hardware, software and system-related queries.
• Diagnose and resolve common computer, software and peripheral equipment issues.
• Install, configure and assist with minor repairs and maintenance of computers, printers, software and related IT equipment.
• Escalate complex technical issues where required.

User and Workstation Setup

• Set up computers, workstations, cables, operating systems and required software for employee use.
• Ensure new employees have the necessary IT equipment and appropriate system access on arrival.
• Set up projectors and other equipment for meetings and presentations.

Systems Maintenance and Security

• Assist with keeping computers up to date with antivirus protection and Microsoft updates.
• Monitor daily backups and report or assist in resolving backup-related issues.
• Assist with monitoring servers and supporting the availability of IT systems.
• Support the maintenance of backup and disaster recovery systems.
• Assist with replacing or upgrading outdated hardware and software.

Network and Infrastructure Support

• Assist with the maintenance and support of LAN and WAN infrastructure.
• Maintain and troubleshoot network-related equipment and peripherals.
• Support the general availability and functioning of the organisation’s IT infrastructure.

IT Assets and Administration

• Maintain the company IT asset register and accurate records of IT equipment.
• Maintain records relating to software licences, warranties, installations, technical problems and remedial actions.
• Assist with sourcing and purchasing computers, printers, components, spares and other IT equipment.
• Help ensure IT documentation and software licensing records remain current.
• Liaise with employees and management to understand requirements for new equipment, systems or system modifications.

Basic Qualifications

• A relevant qualification in Information Technology, Computer Science, Information Systems, Networking or a related field.
• Basic knowledge of computer hardware, software and networking.
• Familiarity with Microsoft Windows and Microsoft Office applications.
• Basic understanding of LAN/WAN networking and general network troubleshooting.
• Ability to diagnose and resolve common hardware and software problems.
• Good organisational, communication and record-keeping skills.
• Willingness to learn, take initiative and escalte issues when appropriate.

Additional

• Previous experience in an IT support, Helpdesk, Desktop Support or IT Assistant environment.
• Exposure to Windows installation and configuration.
• Experience with computer hardware, printers and peripheral equipment.
• Understanding of antivirus protection, backups and basic IT security principles.
• Experience maintaining IT asset registers or equipment inventories.
• Exposure to server or network infrastructure.
• Problem-solving and troubleshooting
• Customer-focused user support
• Clear communication
• Organisation and time management
• Technical aptitude
• Initiative and willingness to learn
• Ability to prioritise multiple support requests

Work Environment, Benefits and Perks

S4 is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups).

S4 is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups).

Please note:

Only short-listed candidates will be contacted for this role.

#J-18808-Ljbffr