Hr Operations Manager

About the Role

Our client, a leading player in the logistics sector based in the bustling port city of East London, Eastern Cape , is actively seeking an experienced and dynamic HR Operations Manager. This critical role is responsible for overseeing the day-to-day HR operations, ensuring efficient and effective HR service delivery across the organization. The HR Operations Manager will lead a team of HR professionals, manage HR systems, and implement HR policies and procedures to support business objectives. The ideal candidate will possess strong operational management skills, a deep understanding of HR best practices, and a proven ability to drive efficiency and compliance. This is an excellent opportunity to lead HR operations in a key strategic location for our client in the Eastern Cape and contribute to the company's ongoing success and growth. You will be instrumental in shaping HR service delivery and ensuring a seamless employee experience for our workforce.

Key Responsibilities

• Oversee all HR operational functions, including payroll, benefits administration, HRIS management, and employee record-keeping.
• Lead, mentor, and develop the HR operations team to ensure high performance and service quality.
• Develop, implement, and enforce HR policies and procedures across the organization, ensuring compliance with labor laws.
• Manage the HR budget and ensure cost-effective delivery of HR services.
• Drive continuous improvement initiatives within HR operations to enhance efficiency and effectiveness.
• Act as a key point of contact for complex employee relations issues and provide expert advice.
• Ensure the smooth running of the performance management and talent management processes.
• Oversee compliance with all relevant South African labor legislation and regulatory requirements.
• Collaborate with other HR functions (e.g., talent acquisition, L&D) to ensure integrated HR service delivery.
• Manage vendor relationships related to HR operations (e.g., payroll providers, benefits administrators).

Requirements

• A Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• A Master's degree or relevant professional HR qualification is highly desirable.
• A minimum of 8 years of progressive HR experience, with at least 4 years in a management or operational leadership role.
• Proven experience in managing HR operations, including payroll, benefits, HRIS, and employee relations.
• In-depth knowledge of South African labor law and HR compliance requirements.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Proficiency in HRIS software and HR analytics tools.
• Exceptional communication, negotiation, and interpersonal skills.
• Experience in the logistics or manufacturing industry is a plus.
• Ability to work effectively in a hybrid work environment, balancing office-based and remote responsibilities.

Benefits

Our client offers an attractive salary package, including a performance-related bonus, comprehensive medical aid, and a robust retirement fund. We believe in investing in our employees' growth and provide excellent opportunities for professional development and further training. You will join a well-respected organization in East London , Eastern Cape , known for its commitment to its workforce. Benefits also include generous leave allowances and access to wellness programs. This hybrid role allows for a blend of in-office collaboration and remote flexibility, situated in the dynamic environment of East London .

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