In-Store Retail Sales Team Leader

Duties and Responsibilities:

• Lead, motivate and support Retail Sales Agents, set daily priorities, allocate store coverage and monitor attendance, punctuality and professional conduct.
• Drive team sales, activity and conversion targets, monitor performance and provide practical coaching to address performance gaps.
• Fulfil formal regulatory supervision duties, conduct and record prescribed supervision check-ins, and observe client interactions in store.
• Oversee sales quality, customer information capture and application accuracy, and escape customer, operational, product or compliance concerns.
• Compile accurate sales, attendance, coaching, quality and operational reports, while safeguarding company-issued tablets and other equipment.

Minimum Requirements:

Education

• Grade 12 / Matric or equivalent qualification
• RE5 qualification; valid driver's license and own reliable vehicle (Ideal); must meet FAIS supervision requirements and be eligible for appointment as a representative

Experience

• At least two years' relevant experience gained within the preceding five years, including required retail, face-to-face, field or direct sales experience
• Proven experience in leading, coaching or supervising a target-driven sales team
• Experience using tablets or similar digital devices, customer information capture, prescribed sales application processes and routine performance reporting

Knowledge and Skills

• Sales coaching, performance monitoring and conversion management
• Application quality review, customer information verification and compliance oversight
• Digital literacy, accurate reporting and tablet-based operational control
• Strong written and verbal communication skills
• Sound problem-solving and organisational ability
• Ability to work independently and as part of a team

Competencies

• Accountability
• Customer focus
• Attention to detail
• Adaptability
• Planning and organising
• Results orientation
• Relationship building
• Integrity and professionalism

Advantageous Requirements

• A relevant sales, business or supervisory qualification
• Previous exposure to financial services or policy-based products
• Experience in a target-driven retail sales environment and previous sales team leadership or supervision
• Fluency in English and at least one other South African language

Employment Equity Statement

We are committed to the principles of Employment Equity and transformation. Preference may be given to suitable candidates from designated groups in line with the company’s Employment Equity objectives and diversity commitments.

Please Note:

This position involves Honesty and Integrity whilst dealing with Finances or to remain Fit and Proper and for this reason Credit Checks will be required as part of the Recruitment Process.

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